Courthouse IVRInteractive Voice Response System

Convenient, Cost Savings Self Service for Jurors

BRAND NEW, IP-BASED DESGIN! NO ADDITIONAL HARDWARE! GET A NUMBER AND GO!

The new Courthouse IVR continues to empower jurors by providing them with the information they need about their jury service and gives them an easy, alternative way to respond to their summons or make a request of the jury department. Courthouse IVR dramatically reduces the number of routine calls that jury department staff have to deal with, giving them the time they need for the citizens who most need their attention.

And because the system is completetly integrated with Courthouse JMS, processing juror requests happens right inside the JMS. There's no cumbersome use of the telephone handset with Courthouse IVR.

Automate Your Juror Inquiries

Because the system uses text-to-speech technology you decide what the messages say. All administrative functions are also driven right from within Courthouse JMS. You can even create, schedule, and automatically deliver outbound calls to jurors.

With Courthouse IVR, jurors can:

  • Call and listen to general information about jury duty 24/7.
  • Hear their current status (direct from the JMS), the requests they have pending, and the disposition of requests.
  • Update their personal information - work and home telephone numbers, date of birth, and more.
  • Make requests to be excused, disqualified, deferred, or postponed and leave detailed messages regarding their requests.
  • Schedule a reminder call, a kind of "wake-up call" for jury duty.
  • Choose to be notified of the disposition of their request by telephone.
You define the messages and how they flow.
Process juror requests on the Request Maintenance Page - listen to juror messages right there.
Create, schedule, and automatically deliver outbound calls to jurors.

What Our Customers Say

  • Courthouse Technologies was able to meet our schedule of implementing Courthouse JMS statewide in 6 months. Courthouse JMS is a critical component of the New Hampshire Judicial Branch's efficient jury operation.
    - Hon. Tina L. Nadeau, New Hampshire Superior Court Chief Justice
  • We implemented the CHT JMS system in June 2013 and have been very happy with the results. From the front end of the process, to the back end, we are seeing reduced costs.
    - Traci Dias, Judicial Administrator - Orleans Parish, LA
  • Using the Courthouse Technologies, Ltd. jury management platform was one of the best things we have ever done in our jury room operation.
    - Carmella Sabaugh, Former Clerk of Courts - Macomb County, MI
  • We have found Courthouse Technologies' Jury Management System intuitive and user friendly. The juror's history is easy to review and processing juror requests for deferral or other transactions is streamlined and effective.
    - Jake Chatters, CEO - Placer County, CA
  • Arlington County has used the CHT system for almost ten years. We routinely receive positive comments from jurors about our jury program, including the on-line JMS features. Support is handled quickly and efficiently.
    - Lynn Pollock, Jury Coordinator - Arlington County Circuit Court, VA
  • CHT has allowed us to consolidate what used to be individual county jury management duties into regional management units. The program fits our needs from our smallest to our largest courts.
    - Sally Holewa, State Court Administrator - Unified Courts of the State of North Dakota
  • For the first time ever, we had a 90% reduction in our undelivered mail! It has taken the hassle away of printing and mailing while saving our court money.
    - Evelyn Bell, Court Administrator - Stevens County, WA
  • 50% of our summonses are answered and returned online. This has reduced the amount of incoming phone calls and returned mail we receive on a daily basis.
    - David Ballmann, Jury Administrator - Montgomery County, OH
  • We switched to CHT in 2015 and have had a great experience. The system is very user‐friendly for the court staff and the ability to send text message and email reminders to jurors has greatly improved our attendance rates.
    - Nicholas Little, Manager - Kent County Circuit Court, MI
  • I used to have no access to the jury system. Since switching over, I can now look at any juror's history record and who from my staff had dealt with him/her without leaving my office.
    - Josie Delvin, Clerk of Courts - Benton County, WA
  • I have not had any issue working with Courthouse Technologies. Any time I need help, they are right there. I never have to wait to get the help I need, when I need it. Their support network is fantastic!
    - John Anderson, IT Dept. - Okaloosa County, FL
  • We are using the kiosks for juror check-in and the process has been very smooth. We are extremely happy with the CHT JMS system and would recommend it to anyone looking to save on costs and streamline their jury processes.
    - Traci Dias, Judicial Administrator - Orleans Parish, LA
  • Over 30% of summonses were completed over the internet in the first month and we expect 50-60% in future. The eResponse product reduced the manual effort required by Sheriffs to receive data and enter and respond to summonses.
    - John Sherrah, President - ITI International Technology Integration (Project Manager for Province of BC)
  • I am pleased to say that Courthouse Technologies has so streamlined the Jury selection and notification processes in Lake County that intervention from the I.T. Department is rarely needed for routine processing. The Courts are truly self-serving.
    - Jim Walsh, Information Technology Director - Lake County, OH
  • eResponse has been our biggest money saver! We have already saved $50k and we are only half way through our fiscal year. I believe we are track to save $70K by cancelling jurors before they get to the court.
    - Paula Giaimo Morales, Jury Bailiff - Tarrant County, TX
  • We streamlined the check-in process and provide jurors the ability to complete their juror questionnaire on-line. Both features have saved our Court staff a great deal of time. We can provide better customer service to our county residents.
    - Gerald C. Montella, ESQ, District Court Administrator - Delaware County Court of Common Pleas, PA
  • Since introducing SMS text and e-mail features, we have been able to reach more citizens with up-to-the-minute information regarding their jury service.
    - Shannon Cash-Russell, Court Manager - Leon County Circuit Court, FL
  • The ease of the Courthouse Technologies JMS has greatly improved our trial process and significantly decreased the time spent processing jury documentation. The support staff is friendly and quickly responds to our questions and requests.
    - Tara Schultz, Jury Supervisor - St. Johns County Circuit Court, FL
  • CHT's JMS offers cutting-edge functionality that meets the needs of multi-generational jurors. The automated features designed by CHT will meet the needs of any court looking to provide a more efficient jury solution.
    - Frank Hardester, Court Administrator - Van Buren County Circuit Court, MI
  • The staff at Courthouse Technologies has proven they have the knowledge, skills and ability to stay on top of jury management in the ever-changing world of court systems.
    - Sarah Keith, Court Administrator - Kittitas County Superior Court, WA